Terms & Conditions TAP Victoria Auctions

Terms & Conditions TAP Victoria Auctions

Auctions using TAP Victoria miles, promoted by TAP Portugal (“TAP”), take place on the “Victoria Auctions” platform available http://leiloesvictoria.flytap.com.

Through “Victoria Auctions”, TAP Victoria Clients are offered the chance to bid on TAP flights and products and services offered by TAP Victoria partners at a guaranteed minimum discount.

Taking part in the auction means the participant accepts and agrees to be bound by these regulations.

  1. Description

    1.1 The auctions are made available by TAP to TAP Victoria Clients with enough miles to enter a bid.

    1.2 Auctions are in no way associated with Facebook or its associates. Facebook does not sponsor, assess or administer the auctions.

    1.3 The following are not allowed to take part in the auctions: employees of the TAP Group and/or of agencies involved in creating the project and their immediate families.

    1.4 You must be a TAP Victoria Client to take part in the auctions.

    1.5 It is expressly forbidden to assume the identity of any other person or to act illegally in the name of or on behalf of someone else.
  2.  Operation

    2.1 In order to bid in the auctions, the participant must:

    ● Be a TAP Victoria Client and have miles in their account;
    ● Login to the Auction platform, providing your email or TP number and password or via social login;
    ● Click on the “Auction” button in the box corresponding to the desired auction.

    2.2 The same TAP Victoria (TP) number cannot be used by more than one registered participant/user.

    2.3 Each user is allowed to bid more than once.

    2.4 By bidding in the auction the participant agrees to comply with these regulations.

    2.5 Each auction has a maximum bid and a set duration.

    2.6 When the auction has a maximum bid, during the last 2 minutes and when someone bids, 2 minutes are added for each bid. If no one bids on this extra time, the time runs out and the auction ends. When there is no maximum bid, the auction ends within the predetermined schedule. 

  3. 2.7 The auction winner is the person who made the predefined maximum bid (in case there is a maximum bid) or who made the highest bid within the time allowed.

    2.8 Bids are made in steps of pre-defined miles. You can only make a bid if you have sufficient miles in your TAP Victoria account.
  4. Awards

    3.1 Within 48 hours of the auction ending, TAP will contact the highest bidder using the contact information provided by the client - registration email and/or contacts made available on their TAP Victoria account.

    3.2 Once the auction has closed, the number of miles bid will be debited from the winner’s TAP Victoria account. No refunds are allowed.

    3.3 The product and/or service won in the auction cannot be replaced or exchanged for cash or any other product and/or service. No cash alternatives.

    3.4 A winner who does not use the product and/or service that they won in the auction will not be permitted to take part in any further auctions for a period of six months.

    3.5 Auction winners will be publicised on the Auction platform after being contacted by TAP (see 3.1)

    3.6. The winner will not be able to participate in the remaining auctions of the day, nor in the next auction scheduled by TAP.
  5. Delivery and Receipt of Awards

    4.1 TAP is responsible for contacting the winners. Participants can consult the list of winners on the Auction platform in the 48 hours after the auction closes.

    4.2 In the case of flight auctions, the winner will be contacted to arrange the e-ticket and to receive payment of airport taxes.

    4.3 After being contacted by TAP, the winner will have 72 hours to pay the airport taxes.

    4.4 The e-ticket will be sent to the email address provided by the winner.

    4.5 Flights and dates cannot be changed. The ticket issued will be valid only for the days/flights printed on the ticket.

    4.6 The winner can take a partner on the flight for the same price and under the same conditions as the auction price (when the auction includes a flight, the same airport taxes will be charged).

    4.7 The miles required for a partner will be deducted from the winner’s account. Should the winner not have enough miles to take a partner, they will be offered the opportunity to purchase the miles they need.

    4.8 The partner ticket will be the same price as the price paid for the auction ticket, regardless of whether it is for an adult or a child.

    4.9 Award tickets can be issued in the name of a person other that the Victoria Miles account holder who won the auction, but only on production of the auction winner’s written authorisation and a copy of an identification document.

    4.10 In the case of auctions for products and/or services provided by TAP Victoria partners, the mode of delivery will be defined by the respective partner.

    4.11 Miles cannot be refunded once they have been deducted from the auction winner’s account. Awards cannot be accumulated with other TAP Victoria promotions.

    4.12  Under no circumstances will TAP be responsible for:

    ● loss, damage, theft, delays or any other circumstances attributable to third parties that may affect the provision or withdrawal of products and/or services offered;
    ● for eventual damages or losses resulting from the attribution, acceptance, use and/or rejection of the awards won in connection with the auction;
    ● for lost, delayed, invalid or corrupted participations, which will not be considered as having taken part in the auction;
    ● for incomplete or failed electronic transmissions, or for technical failures of any kind including, but not limited to, the failure of any network, hardware or software, the unavailability of internet access service or of the application on which the auctions operate.
  6. Reasons for disqualification

    TAP reserves the right without prior warning to exclude from the auctions any participants who do not comply with these regulations.

    TAP reserves the right without prior warning to exclude from the auctions those participants who:

    ● assume someone else’s identity (with or without their consent);
    ● provide false, inaccurate or incomplete information;
    ● attempt to alter the rules and the spirit of the auctions;
    ● attempt to defraud, impede, alter or disable the normal operation of the auctions;
    ● attempt to manipulate or modify the app on which the auctions take place or who use computer programs, scripts or any other procedure or technique of hacking, cheating or computer fraud;
    ● use the same TAP Victoria Client number.
  7. Privacy and personal details

    Participants must provide the personal details requested in order to take part in the auctions. Participants are solely responsible for providing complete and accurate information.

    Participants authorise TAP to use this data to contact them and to deliver the awards to the auction winners. TAP guarantees the confidentiality and security of this data.
  8. Changes to the rules

    TAP reserves the right to change, suspend or cancel the auctions in the event of circumstances beyond its control, with no compensation for the participants.

    TAP reserves the right to change the current regulations without warning, with the new regulations being effective upon publication.

    If you have any questions you would like to resolve privately, or if you have any suggestions, please send an e-mail to leiloes@tapvictoria.com.